Sales: 0117 3003 754 Parts: 0117 3003 753

Terms & Conditions

Introduction & How to Order

Thank you for choosing Charles Ware’s Morris Minor Centre. We are uniquely placed to supply the full range of quality parts and accessories for the Morris Minor. If you have the opportunity, we invite you to visit the centre and see all the work we do to maintain and restore your Morris Minor.

All prices are displayed exclusive of UK VAT at 20% (where applicable). Please note EU countries may be charged at their local VAT rate, countries outside the EU will not be charged VAT. All prices are per unit (unless otherwise stated) and do not include postage & packaging. Charles Ware’s reserve the right to alter specifications, quantities, prices and/or applicable discounts without prior notice. E&O.E.

 

Ordering Online

                       Not all items on the website are available to purchase via e-commerce.  

This may be due to packing restrictions, used part availability, a special order or the product hasn't been activated for direct online ordering. Where a product is not available it will be shown as out of stock.  It may be a special order - such as Trim Kits or a used part, or we are waiting for delivery from a supplier.  If you put this item into your basket it will generate an order request.  No payment will be required.  

One of our Stores personel will reply to your email or give you a call with details of availability and time scale.  E.G. a complete trim kit could take up to 8 weeks and need a careful discussion to ensure the correct goods are ordered. 

Please note that if you include an out of stock item in your order it will turn the whole order into a 'request quote' email.  If you have parts you need urgently then please keep your request order separate. 

All orders from outside the UK will automatically be an order request.  This is due to the varied nature of the costs of carriage and international variations on VAT.  Please see Post and Packing below

We are always happy to help over the phone or via email.

 

Ordering by Phone

If you have ordered from us before, please have your Charles Ware customer number ready. Give us the make, model, year, and commission number or VIN of the vehicle for which you are ordering. Include mention of any modifications which may affect your order (eg. Disc brakes or suspension upgrades) If you have a Charles Ware catalogue, have the part number, description and quantity required for each item ready when you call. Having your Credit/Debit card number ready also speeds the order taking process.

Please be aware that we record calls for training and monitoring purposes.

 

Ordering by E-Mail or Fax

When ordering by e-mail or fax, it is important to include complete name and address information plus a delivery address if different from your home address. If you have ordered from us before, include your Charles Ware customer number. If you are a new customer, be certain to include your home Post Code.

Give us the make, model, year, and commission number or VIN of the vehicle for which you are ordering. Include mention of any modifications which may affect your order. Wherever possible, give us the Charles Ware part number, description and quantity required for each item ordered. Include a phone number and/or e-mail address at which you may be contacted during the day. If you do not wish to provide credit card information by e-mail, include a phone number at which you may be reached during the day.

 

Postage and Packaging

                                  The cost of Postage and Packaging is not included in the price of goods.

In the UK we use First Class Royal Mail up to 1kg or small parcel.  Over 1kg or medium parcel we send your package by Parcel Force courier.  This is traceable, guaranteed and reliable. On smaller items we can also send via Royal Mail Special Delivery guaranteed.

Online post is set to below £30 for first class post and all other carriage is by courier.  Some items will have a delivery cost overide due to their size or value.  E.g. gearboxes, wings or hood frames.

Where your order is overseas and needs an international courier the carriage costs has to be calculated after the goods are packed as the courier companies charge by volume (volumetric scale - size of the packet) as well as weight . We can give you a rough idea over the phone but can’t guarantee that this estimate will be the final charge. 

For EU and non-EU countries we can send low value and small items via Royal Mail International Small packet, which is cheap but has no tracking number. Or we can send smaller items Royal Mail International signed for. This method has a tracking number.

For more expensive or larger items it is our policy to send international parcels by courier. This method has the security of tracking and insurance in the event of a lost or damaged shipment.

We endeavour to send out orders as quickly as we can and usually get orders shipped on the day of order. However, in busy periods or where we are waiting for stock, this is not always possible so please allow 3-5 working days for delivery. Where items are not in stock we will discuss with you whether you wish them to be sent on afterwards or to wait until all parts are in stock before we send them to you.

 

Click and Collect 

If you wish to order your parts in advance of a visit to the centre you can use the click and collect option in the Delivery options.  A note in the Delivery instructions to inform us when you are coming would be very helpful and we can have your goods ready to go.  Unfortunately we are not at the stage where we can deliver it to a superstore near you.  One day maybe.

 

Used Parts

                           Some of the parts that we provide are used as they are no longer manufactured.

A suffix of S/H or SH after the part number denotes a used part.  Eg/ 10M288S/H or 10M505SH

These parts have to come via our workshops and rely on workshop time to source. The prices may vary from those listed if a part has to be removed from a car. Lead times may vary depending on availability.

Please bear in mind that if you are asking for a used part because you want to improve appearance, the part you already have may be in better condition than one we can provide. Please be prepared to send a photo of your part so that we can compare finish.

Where large items such as differentials are being reconditioned on site we do depend on using original parts. Please discuss with the workshop your goal and expectations as we do not like to dissapoint yet are limited in what can be achieved by the parts available to us at the time. 

N.B. We can only provide used parts IF AVAILABLE.

 

Damaged Goods

                               Please be aware that if goods are damaged in transit and it is the fault of the courier you must take a photograph of the box and damaged parts and send it to us as soon as possible.  The window for getting any compensation from courier companies is 14 days.  Therefore we need to be informed asap to deal with the problem.  Do Not Sign For Any Parcel That Appears Damaged.  Ask them to return it to sender and we will repack and resend.  Or open it to see if any damage has been caused to your parts.
 

Cancellation Policy

                             If you wish to cancel your order please contact us by phone or email within 14 days.  You will be entitled to a full refund as long as the goods are returned in accordance with our Returns Policy below.

 

Returns Policy                

                   If all goods not required or wrongly ordered are returned within 14 days from the point of purchse a full refund will be given as long as the goods are returned.  Where we are asked to replace or return a part that has been ordered in error there may be a 15% admin and restocking fee after 14 days from the point of purchase.

Several types of goods are exempt from being returned. Eg. hazardous materials, or flammable liquids or gases.

Additional non-returnable items:  Where specific workshop time has been added. Eg painting a panel.

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.  There are certain situations where only partial refunds are granted:

We have no obligation to return any item not in its original condition, is damaged or missing parts for reasons not due to our error. Or has been fitted and been removed.  We also reserve the right to not refund any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at parts@morrisminor.org.uk

  

Surcharges  

                  Where old units are required for reconditioning a refundable surcharge will be levied on the item being sold. This encourages you to return your original part so that it can be reconditioned for a future customers use. The surcharge can only be refunded once we have received the old unit and have ascertained that it is in good enough condition to be reconditioned. We cannot refund a charge on units beyond repair. If in doubt ask. Please see Exchange Units below.

                If you are an overseas customer returning an item in order to reclaim  the surcharge it is important that you mark that the item is a RETURN on the import document, otherwise we are charged an import fee and VAT on the value of the item, as if it is new goods. You co-operation is appreciated on this matter as it will save us administration time and charges.

   

Exchange Units

We are able to offer a full rebuild service on numerous major components in our product range. We offer this service as an alternative to direct replacement parts, or when a brand new item is no longer available. However, the continuity of this exchange scheme needs the understanding and co-operation of our customers in relation to several important points:

It is important to remember that "rebuilt" does not mean "brand new". Rebuilding a unit involves stripping, cleaning, inspecting and re-assembling the unit. During this process, parts showing signs of wear will either be completely replaced or suitably renovated. However, it is not always feasible for major sub-components to be replaced with brand new ones, for example, an exchange engine will not have a new block.

Due to the nature of certain product lines, some items can only be offered on a "one for one" exchange basis. This effectively means that you must offer us a viable unit before we can release a fully rebuilt item from our stock. In some instances we can only carry out reconditioning of your own unit. Our staff will inform you if this is the case. All exchange units are subject to a surcharge. This surcharge serves two purposes; firstly, it acts as an incentive for you to return your old unit, and secondly it provides us with financial cover if your returned unit proves unsuitable for exchange purposes.

Whether or not your returned unit is suitable for exchange purposes cannot be ascertained until it is made available to us for inspection. As a general rule, suitable for exchange basically excludes any items that are beyond reasonable repair (e.g. crankcases ventilated with a connecting rod) or units irrevocably damaged. We are also unable to accept units unless they are returned in whole, complete form (i.e. differential units which are returned partly stripped with no bearings and all the shims missing are not generally accepted), nor do we accept a "box of bits". Surcharges will only be refunded once our workshop has passed the item as serviceable. We have predetermined prices for our exchange units based on our experience, what it will cost to repair a gearbox, axle or engine. Occasionally, however, the damage to the unit is so great that we will contact you before beginning work on your unit to advise you of any additional cost that may be incurred during the rebuild of the unit. We can return the unit (at your cost) if this proves unacceptable.

 

What you should know about surcharges and core units

 If you are unsure whether your core unit is suitable for this please feel free to contact our sales team on 0117 300 3753, they will be able to help you with any questions. Alternatively you can visit the centre with the core unit and we will be able to give you a verdict then and there, or you can email a picture of your unit to parts@morrisminor.org.uk  Please state in the subject line that you are planning to use it as a core item for surcharge refund.

  

Items which can be reconditioned and are subject to a surcharge

Shock Absorbers, Wiper Motors, Speedometers, Half Shafts, Early Water Pumps, Steering Racks, Dynamos, Starter Motors, Prop Shafts, Radiators, Axle Casings, Dove Tail and Pins,, Camshafts, Crankshafts, Rocker Shaft Assemblies, Bronze Fuel Gauge, Early Vacumn Unit, Wheels, Trafficators, Flywheels, Carburettors.

 

Warranty

All parts are fully warranted against defects in materials and workmanship for a period of twelve (12) months from the date of purchase. In most cases, warranty will not cover labour, failure of a related component, failure resulting from incorrect installation or misuse, nor would liability exceed the cost of the original component. During the warranty period, please contact us immediately at the point of purchase if any problems occur. We will then advise you, before replacing the failed component, as to the best course of action. WITH ALL CLAIMS, A COPY OF THE PURCHASE INVOICE MUST BE PRODUCED.

 

Fitting of Parts & Accessories to non standard cars

When buying parts & accessories for your car please be aware that we specify a product for original specification, standard cars. If your car has been modified or altered from standard specification, or you are unsure, please contact us for advice as it could affect the fitting of the parts or accessories. Where possible we will notify of fitment issues in our catalogue.

 

Shipping of Hazardous Goods

Charles Ware’s Morris Minor Centre ltd conforms to international shipping regulations regarding packaging and transportation of Hazardous Goods by road and sea freight. Due to these international shipping regulations and licencing rules all goods deemed as Hazardous are currently available for shipping to the UK and Europe only. If a part number displays the ‘Hazardous Goods’ banner, the product is Hazardous and we will only be able to ship it to you if you are in the UK or Europe.

  

Quotations & Payment Methods         

Payment for other orders may be made by personal cheque (to the card guarantee limit), Certified Bank Draft, credit or debit card including: Mastercard, Maestro, Visa. If you intend to make payment by Cheque, Bankers Draft or bank transfer confirm parts availability and carriage charges first. Parts will be sent when the cheque has been received and cleared. We thank you for your patience.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at parts@morrisminor.org.uk and send your item to:  Charles Ware’s Morris Minor Centre Ltd, 20 Clothier Road, Brislington, Bristol. BS4 5PS.

Shipping

To return your product, you should mail your product to: Charles Ware’s Morris Minor Centre Ltd, 20 Clothier Road, Brislington, Bristol. BS4 5PS.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over £60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Please email your order to: parts@morrisminor.org.uk or for phone orders please call: +44 117 3003753 

Got a query? Check out our FAQ or give us a call. 0117 3003 754 For the Parts department please phone 0117 3003 753